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Return and Refund Policy

Last updated:  03/01/26

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At Conscious Play Co., your health, safety, and trust are our top priorities. Because we sell intimate wellness products, and due to strict hygiene and safety standards, we are unable to accept returns or exchanges on any items once they have been shipped.

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This policy is in place to protect all customers and ensure that every product you receive is brand new, unused, and safe.

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🚫 No Returns or Exchanges

 

All sales are final.
We cannot accept returns, even if the product is unopened, unused, or in its original packaging. This includes:

  • Intimacy products

  • Vibrators and stimulators

  • Cock rings

  • Any product that may come into contact with the body

  • Bundles containing intimate items

This is standard practice within the sexual wellness industry to ensure the highest level of safety and cleanliness.

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⭐ If There Is an Issue With Your Order

 

While returns are not permitted, we want you to feel fully supported. Please contact us immediately if:

  • Your item arrived damaged,

  • You received the wrong product, or

  • There is a defect that prevents normal use.

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We will work with you to find a solution, which may include:

  • Replacement of the item

  • Store credit (in limited cases)

  • Additional support or instructions

  • Contacting your third-party seller (e.g., Amazon) if the order was placed through them

 

To request help, email: customersupport@consciousplayco.com

Please include:

  • Your name

  • Order number

  • Description of the issue

  • Photos or video (if applicable)

We aim to respond within 3–5 business days.

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⭐ Items Purchased Through Amazon or Other Retailers

 

If you purchase a Conscious Play Co. product through Amazon or another marketplace, their return and refund policies apply.
Please contact that platform directly for assistance.

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⭐ Cancellations

 

Orders cannot be canceled once they have been processed or shipped.

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⭐ Your Satisfaction Matters

Although we cannot take returns, we genuinely care about your experience. If you have concerns, questions, or need support using your product safely or effectively, we’re here to help.

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Your privacy is important to us. This policy explains how Conscious Play Co. collects, uses, and protects your personal information when you visit our website, join our mailing list, shop through links or third-party platforms (like Amazon), or contact us directly.

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